What is a valid Refund/Replacement? Requirements for a valid Refund/Replacement:
1. Proof of purchase (order number, quotation, invoice, receipt)
2. Reason for refund/replacement has to be valid and return acceptance conditions met (check out below)
3. Tanny.io will take action depending on the refund or replacement. Replacement or refund request must be made at the time of delivery, after you have inspect the goods. It is at our discretion to consider any request for replacement or refund after delivery has been accepted earlier, as it is subjective to the condition of the item and your storage environment
What is a Replacement? What is a Refund?
1. Replacements are processed via our suppliers who will provide you with the exact same SKU of a non-damaged / non-defective nature. If you face any issues, feel free to contact our Customer service
2. Refunds are processed with the use of store credits, applicable towards your next purchase
3. For any questions regarding valid refunds/replacements, please contact us at email@example.com
For which reasons can I Refund/Replace an item?
You may refund/replace your item due to any of the following reasons:
1. Wrong product – The product SKU does not match the quotation / invoice / receipt.
2. Damaged – The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.
3. Defective – The product SKU arrived with damaged interiors, only noticeable after packaging has been opened.
How do I submit a Replacement/Refund Request?
1. Please drop us an email (firstname.lastname@example.org) or WhatsApp us with your order number, and attach the 3 clear photographs along with a description of the reason for replacement.
2. Replacement item might be send in the next delivery, unless there are available stock in delivery vehicle that can be given on the spot.
3. Replacement or refund request that is not submitted during delivery of item but within the same business day after delivery has been accepted will be subjected to the discretion of Tanny.io to process and consider on case-to-case basis
4. For exchange or replacement of product scheduled for next delivery, the item should then be stored in the appropriate room temperature, chilled, frozen facility until pick up is arranged.
5. In the case of the defective product, in which packaging has been opened, the product should be packed properly to allow for handling by the delivery staff
6. Our customer service will be in touch with you to clarify the situation.
7. Once approved, we will arrange a delivery timing for your replacement and to pick up the product.